a collective of vegan and cruelty-free beauty

FAQ'S


WHAT IS YOUR RETURN POLICY?

We truly hope you are 100% happy with your Cocoa Couture products. Due to the nature of our product, they are not eligible for refunds or exchanges. Should you have an issue with your order please contact us. 

WHAT IS YOUR SHIPPING POLICY?
All orders are processed upon receipt of payment. Shipping costs may increase depending on weight, volume, postal code, and shipping method. Please be mindful of shipping delays due to Covid-19. Packages will be shipped in the order they are received.
WHAT IS YOUR LOCAL PICKUP POLICY?
All orders are processed upon receipt of payment. Please allow 1-2 business days for local pickup orders. Due to Covid-19, all pick up orders will be done via contactless pickup. Once your order is ready you will receive an e-mail notification. Please reply to that e-mail or send us a DM on instagram to arrange a pick-up date and time.